Degraded performance of data synchronization with Shopify

Incident Report for Sufio

Resolved

This issue has been resolved, and our data synchronization is now operating as normal.

Posted Jan 05, 2023 - 02:20 UTC

Monitoring

We are monitoring the situation to ensure the full performance of our users' accounts.

Posted Jan 04, 2023 - 23:22 UTC

Identified

We have identified the cause of the issue, and a fix is being implemented.

Posted Jan 04, 2023 - 21:38 UTC

Investigating

We are currently experiencing delays in data synchronization with Shopify, due to which the creation of new documents on our users' accounts may take longer than usual.

We are actively monitoring the issue and will provide more updates as they become available.

Posted Jan 04, 2023 - 20:17 UTC

This incident affected: Sufio Accounts, Data Synchronization, and Website.